Refund Policy

We aim to ensure satisfaction with our courses and services. However, we understand that circumstances may arise requiring a refund. Please review our refund policy below:
1. Eligibility for Refund

• Refunds are applicable only for courses that have been paid for in full.
• Refund requests must be submitted within [7] days of enrollment or payment, whichever is earlier.

2. Non-Refundable Scenarios

• Once the course materials have been accessed, downloaded, or used beyond a specified threshold (e.g., 20% of the course).
• For missed live classes, unless technical issues on our side caused the inability to attend.
• Customized training or one-on-one coaching sessions are non-refundable once scheduled.

3. Partial Refunds
If a partial refund is applicable:

• Refunds may be prorated based on the portion of the course already completed.
• A processing fee of [20%] will be deducted from the refund amount.

4. Refund Process

• To request a refund, email us at [info@dbsitinstitute.com] with the following details:
  • Full Name
  • Course Name
  • Payment Proof (receipt or transaction details)
  • Reason for Refund Request
• Refunds will be processed within [15] after approval.

5. Cancellation by Us
If the course is canceled by the organization due to unforeseen circumstances, a full refund will be issued to all enrolled participants.
6. Payment Gateway Fees
Any payment gateway charges incurred during the transaction are non-refundable.
 
Policy